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Cloud Computing Jobs

Job ID: 44552

Job Title: Cloud Engineer (Virtualization)

Role: IT

Specialty: Senior Systems Engineer

Location: Austin, TX

Description:

Electronic Arts, headquartered in Redwood City, California, is the world’s leading interactive entertainment software company. Founded in 1982, the company develops, publishes, and distributes interactive software worldwide for video game systems, personal computers, cellular handsets, and the Internet. Electronic Arts markets its products under four brand names: EA SPORTS, EA, EA SPORTS BIG, and POGO. In fiscal 2007, EA posted revenue of $3.09 billion and had 24 titles that sold more than one million copies. 

We seek a technically savvy, results-oriented, and quality-focused individual with strong, hands-on infrastructure administration skills to design, administer, tune, secure and maintain a global online gaming hosting infrastructure. This individual will play an active role in all aspects of deployment for front-end online game server environments and will be part of a 24x7 global operations group. 
Position Overview
The systems engineer works as a key member of the IT infrastructure team responsible for the continued development of our cloud/virtualization capabilities and the delivery and implementation of these capabilities to our game development partners.

Key Responsibilities
• Delivery core administration and delivery tasks around all aspects of EA’s public cloud /private cloud infrastructure
• Liaise with other teams within Online IT to provide for continual improvement of the cloud/virtualization capabilities
• Provide advanced (level 3) infrastructure as a service troubleshooting support before, during, and after project rollout of public/private cloud environments
• Help design processes to ensure 24/7 operations
• Rotational 24/7 on-call support as needed
• Collaborate with architecture on hosting solutions and options
• Coordinate with security and network engineering to provide a robust and secure hosting offering
• Quickly and thoroughly evaluate emerging virtualization technologies to provide objective reviews of capability, functionality, and compatibility with existing infrastructure
• Project participation/leadership on medium to large-scale project.

Required Technical Skills and Experience:
• BS Degree in MIS/Computer science or equivalent experience
• Experience with Infrastructure As a Service with system, network, database and storage administration in Unix/Linux and/or Windows, Cisco or Juniper, MySQL or Oracle, and multi Terabyte SAN/NAS/DAS storage.
• Provide research and development to ensure that the infrastructure is well positioned to support current and emerging distributed physical, virtual, and cloud solutions
• Direct hands-on technology implementation and support throughout all phases of a project
• Proficient in designing/developing/deploying multi-tiered secure solutions for high availability, scalability, and high performance
• Ability to comprehend and provide advice regarding new hardware and software based on technical specifications
• Razor-sharp analytical skills to be used in investigating/troubleshooting infrastructure problems or bottlenecks
• Ability to generate and analyze performance reports/charts
• Expert level technical knowledge in both Unix and Windows Systems Administration
• Knowledge of database backup policies, procedures, and scaling methodologies
• Hands-on storage experience creating/managing LUNs/disk groups including multipath Fiber Channel SAN
• Experience w/ NAS (NFS/CIFS/iSCSI)
• Strong TCP/IP and networking knowledge is a must with comprehensive knowledge of: WAN, LAN, routing, switching, NAT, VPN, DHCP, DNS
• Setting up VLANs, VLAN trunking/802.1q tagging. Virtual switch experience is a plus.
• Experience with Load Balancers (e.g. Cisco and Netscaler)
• Working knowledge of CDN (e.g. Akamai, LimeLight, CloudFront)
• Ability to multi-task, managing multiple tasks at one time; quickly and accurately shifting attention among multiple tasks under distracting conditions without loss of accuracy.
• Strong organizational skills – ability to demonstrate a systematic approach in carrying out assignments, with the ability to prioritize tasks and document steps.
• Ability to accurately and consistently follow instructions delivered in an oral, written or diagram format while also providing feedback with a goal of constant improvement.
• Must be able to maintain composure and positive demeanor while dealing with stressful situations.
• Must be open to changing situations and opportunities and be willing to perform all tasks assigned without supervision.
• Outstanding customer service and interaction skills, as well as excellent verbal and written communications skills
• Constantly innovate how to improve product quality as well as group productivity. 
• Excellent decision making capabilities. 
• Ability to quickly learn and apply new concepts, principles and solutions. 
• Demonstrates dependability and commitment to projects/tasks. 
• Self starter, with strong aptitude towards rigorous testing and validation of work. 
• Strong multi-tasking skills focused on providing customer service for multiple teams.
• Strong infrastructure automation skills – automating tasks in any programming language; the more the better

Additional Skills
• Experience with common web application servers (i.e. Apache, Tomcat, PHP, Jboss, etc)
• Hands-on experience with various SAN technologies that include SAN Fabrics (i.e. Cisco Switches), setting up and creating VSANs, ISLs, and Zoning
• High level to expert level experience with virtualization technologies such as Xen, KVM and/or VMWare
• Experience with AWS public cloud deployments, understanding of existing AWS technology offerings and experience with integrated public cloud services is highly desireable
• Experience with Rackspace Cloud Servers or Cloud Files is a plus
• Experience with OpenStack, Eucalyptus, or any multi-hypervisor management solution is highly desirable
• Stays current and is interested in the latest technologies around systems management, “cloud” offerings, security and virtualiztion.
• Experience with scripted deployments and creating custom scripts 
• Prior experience with online games or other custom applications is a plus